IBM | Box - Transforming work at Anthem Blue Cross Blue Shield
Delivering a Portfolio of Solutions for Digital Business and Transforming Work
Use Case 1 - Call center translation and sentiment analysis
Enhance your incoming data with new insights - sentiment
Box integration with IBM Watson enables translation saved as metadata - making call center interactions much easier to analyse, to search, and to gain insight on call center resolution metrics. Never worked with Watson before? We have an easy to use tutorial at the bottom of this page on how to train a Watson AI model to do image recognition. Possibly useful for Call Center / Helpdesk applications and processes.
Use Case 2 - HR onboarding and and management of highly sensitive PII
Sharing sensitive data must be done securely
Box can reduce the time to get employees trained and productive, and can protect highly sensitive information captured as part of the H1B Visa process for example.
Use Case 3 - External collaboration
Content flows across your business processes
Box is ideal for consumer facing interactions that require rich media files like video or images or large documents to be exchanged, iterated, tracked, and governed. Box supports over 120 file types for native preview including DiCOM files. Think of external counsel, strategic suppliers, PR firms, physicians, customers. Box has a development platform that enables rapid inclusion with any branded portal or mobile application.
Use Case 4 - Integration with Service Now
Content flows across your business processes
Any content required for existing ticketing process can be automated with Box via our native integration to Service Now.